Module 1 – Salesforce in Action
- Describe how companies use Salesforce
- Identify the approach to customising Salesforce
Module 2 - Salesforce navigation
- Identify where a user can locate necessary information and how to navigate the platform
- Understand where Salesforce customisation takes place
Module 3 – Object Relationship
- The relationships between the core standard Salesforce objects
Module 4 – Navigating the Salesforce Ecosystem
- Describe various resources available to support your learning around Salesforce.
- Identify the Salesforce Customer 360 product offerings, and appropriate times to use them.
Module 5 – Data Visibility
- Object Access
- Data Visiblity
Module 6 – Data Integrity
- Customising Salesforce
- Ensuring Data Quality
Module 7 – Reports and Dashboards
- Salesforce Reporting
- Dashboards
Module 8 – Roles and Careers within Salesforce
- Project Roles
- Salesforce Careers
