Getting Around the App
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Data Model and Navigation
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Lightning Experience
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Help & Training
Getting Your Organization Ready for Users
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Setting Up the Company Profile
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Configuring the User Interface
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Setting Up Activities and Calendars
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Configuring Search Settings
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Setting Up Chatter Groups
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Mobile Access with Salesforce1
Setting Up and Managing Users
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Managing User Profiles
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Managing Users
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Setting Up Chatter Free Users and Invites
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Troubleshooting Login Issues
Security and Data Access
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Restricting Logins
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Determining Object Access
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Setting Up Record Access
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Creating a Role Hierarchy
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Dealing with Record Access Exceptions
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Managing Field-level Security
Object Customizations
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Administering Standard Fields
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Creating New Custom Fields
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Creating Selection Fields: Picklists and Lookups
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Creating Formula Fields
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Working with Page Layouts
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Working with Record Types and Business Processes
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Maintaining Data Quality
Managing Data
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Import Wizards
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Data Loader
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Data.com
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Mass Transfer
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Backing Up Data
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Mass Delete and Recycle Bin
Reports and Dashboards
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Running and Modifying Reports
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Creating New Reports with the Report Builder
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Working with Report Filters
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Summarizing with Formulas and Visual Summaries
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Printing, Exporting, and Emailing Reports
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Building Dashboards
Automation
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Email Templates
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Workflow Rules
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Process Builder
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Lead Automation
Managing the Support Process
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Managing and Resolving Cases
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Customizing a Support Process
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Automating Support
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Understanding the Salesforce Console for Service
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Collaborating in the Service Cloud
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Analyzing Support Data
In addition to the dates listed here a full schedule is available in London and Staines, at Salesforce training centres.
Please contact your account manager or call 0333 130 9723 for more information.
