Introduction to Consulting Training

This course is aimed at individuals stepping up from service focused roles into proactive business engagement roles.

By the end of the course you will be able to:

• identify the stages in the consulting cycle
• identify the key skills and approaches for each part of the cycle
• understand motivational factors and select strategies to apply
• utilise tools for handling difficult situations with tact and sensitivity
• identify and engage with key stakeholders
• evaluate the impact of different stakeholder needs, styles and perspectives
• build knowledge of tried and tested tools for consulting.

Course Content (13 topics)

• Personal objectives for the course.
• What is a consultant.
• The consultancy cycle and the consultancy environment.
• Consultancy intervention styles.
• Strength Deployment Inventory and Conflict Handling Strategies.
• Advanced Communication techniques.
• The client system.
• Change facilitation and management.
• Building influence.
• Sources of power and influencing strategies.
• Client project review.
• Disengagement and follow up.
• Completion of a personal action plan.

Course Topics (9 topics)

• What is a consultant.
• The consultancy cycle and the consultancy environment.
• Consultancy intervention styles.
• Strength Deployment Inventory self assessment and diagnosis.
• Building and maintaining effective consulting relationships.
• Understanding politics and culture within clients.
• Building influence.
• Feeding back to clients and stakeholders.
• Building a business case.