Practical Application of Service Level & Supplier Management Training

This hands-on 2-day training provides IT professionals with the practical tools and knowledge they need to successfully implement and improve Service Level Management (SLM) and Supplier Management in any organization.

Unlike theoretical certifications, this course focuses 100% on real-life application. Whether you're working in a traditional enterprise or an agile digital environment, you will gain actionable insights, working models, and downloadable toolkits to directly apply in your own workplace.

Course Features

• Downloadable templates and practical toolkits

• Collaborative learning through group work and peer sharing

• Actionable strategies that can be implemented immediately

• Led by experienced service management practitioners

A basic understanding of ITIL is recommended. Holding an ITIL® 4 Foundation certificate is beneficial but not mandatory.

Day 1 – Service Level Management (SLM)

• Introduction to ITIL and real-world use of SLM practices

• Designing and implementing SLAs and OLAs

• Monitoring and reviewing service levels with KPIs

• Practical group exercises and sample scenarios

• Toolkit templates for post-training application

Day 2 – Supplier Management

• Vendor selection, onboarding, and performance tracking

• Integrating supplier SLAs with service value chains

• Legal and compliance considerations in contract management

• Continuous improvement of supplier relationships

• Real-world challenges and how to address them