ITIL® 4 Foundation - IT Service Management Certification Training

There are no formal prerequisites for attending the ITIL® 4 Foundation course.
However, a general awareness of IT concepts and a basic understanding of business processes will be beneficial.

Before the training begins, participants will receive pre-course materials via email to help them prepare. It is recommended that learners spend around one hour reviewing these materials prior to the start of the course.

Learners are also required to bring a mobile device, tablet, or laptop to access the official course eBook, which will be provided digitally.
For exam purposes, candidates must present a valid government-issued photo ID (such as a passport or driving licence) before taking the certification exam.

At the end of this three-day course, attendees will have an understanding of the following:

• Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices, and how these enable business value to be co-created
• The seven guiding principles of ITIL 4
• ITIL service value system
• The four dimensions of service management
• The ITIL practices with a focus on 15 of these, of which 7 will be covered in detail.

• The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
• The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
• ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
• The course includes a 60-minute, closed-book, 40-question multiple-choice exam, conducted online and scheduled at the learner’s convenience. The pass mark is 65% and the exam is invigilated virtually by PeopleCert.
• The exam is not automatically scheduled as a part of the course delivery. Course attendees are given a code to redeem and are required to schedule the exam, with PeopleCert, at a time that is most convenient to them. However, should an attendee wish to book the exam before they attend the course then this can be booked from 3pm onwards on day 3 of the course.
• PeopleCert exams take place remotely via PeopleCert Online Proctoring. When booking your exam please ensure that it is for a time after the course has concluded. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.