ITIL® 4 Specialist: Plan, Implement and Control Training

The training module delivers structured insights into five core practices essential to IT service governance and control:

• Asset Management

• Change Enablement

• Deployment Management

• Release Management

• Service Configuration Management

This course equips professionals with both strategic and operational know-how to improve service delivery using globally recognized best practices.

Course Format

• Duration: 3 Days

• Delivery: Virtual (live online sessions)

• Code: ITIL4PMPIC

• Tech Type: Performance-based

• Exam: 90-minute online test, 60 multiple choice questions

• Pass Mark: 39/60 (65%)

A valid ITIL® 4 or ITIL® v3 Foundation certificate is required for participation.

This course delivers for learners the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices focussed around implementation and control of service, IT hardware, software or processes. It covers the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice.

It is intended to provide learners with best practice guidance at both strategic and operational levels for maximizing value from the Practices.

The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the course. It also allows learners to ‘meet’ like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the trainer.