ITIL® 4 Specialist: Create, Deliver and Support Training

In this 3-day hands-on training, you'll explore how to build, deliver, and support IT-enabled products and services in a structured, value-driven way.

Beyond the technical processes, you'll gain deep insight into team culture, collaboration, communication, innovation, and how to apply modern technologies like automation, AI, and continuous deployment to improve service quality.

Exam Details

The certification exam includes 40 multiple-choice questions and lasts 90 minutes. A passing score is 70% (28/40). Preparation is built into the training, and the exam is delivered via a secure proctoring system.

To attend this course, you must hold an ITIL® 4 or ITIL® v3 Foundation certificate.
This ensures all participants have the essential baseline knowledge to dive deeper into advanced service management practices.

Quick Refresher: ITIL 4 Fundamentals

• Core principles, value streams, service value system

Creating Value Through New Services

• Designing and launching a new service using value stream mapping

• Integration of service design, testing, release, and change practices

Supporting Existing Live Services

• Structured models for live service support

• Key support practices: incident, knowledge, SLAs, monitoring

Tools & Technologies

• Leveraging automation, RPA, AI, ML, and AIOps

• Applying CI/CD pipelines to improve speed and consistency

Sourcing & Supplier Management

• Build vs. buy decisions

• Comparing outsourcing models

• Managing service integration with multiple vendors