ITIL®4 Specialist: Collaborate, Assure and Improve Training

This course is part of the ITIL®4 Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

The ITIL® 4 Specialist: Collaborate, Assure, and Improve course spans three days and equips delegates with the necessary knowledge and skills to proficiently utilise ITIL® 4 practices within their respective work environments.

The course comprises a blend of instructor-led training and activities that provide participants with an insight into the following key practices and how these integrate into the organisation’s value streams:

• Relationship Management
• Service Level Management
• Supplier Management
• Continual Improvement
• Information Security Management

There is a 90-minute, closed book, 60 question multiple choice examination associated with this course. Pass mark is 39/60 (65%).

This exam is online and can be booked at a time of the delegates’ choosing once the course has finished and will be invigilated virtually by PeopleCert.

Target Audience

This course is designed for all IT professionals wanting to expand their knowledge in the practices involved in Collaborate, Assure and Improve and how to position those practices in their organisations.

• An ITIL® 4 or ITIL® v3 Foundation certificate is mandatory

This course begins with a brief introduction to value streams. It is expected that delegates will be familiar with the principle of these from their foundation course. Following on from this, the course covers the capability model used to assess and drive improvement of the maturity of the practices/processes/procedures.

Following the introduction, we will delve into each of the five practices. This exploration will encompass factors contributing to the success of each practice, essential metrics, process intricacies, pivotal roles, technological aspects, engagement opportunities for partners and suppliers, and the roadmap for process development for each practice. At the end of the course the expectation is that delegates can take away some of the information and apply it in their own organisations. It also allows delegates to meet like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the instructor.