This training is an advanced 3-day training module focusing on critical ITIL practices that drive collaboration, assurance, and continuous service improvement.
Through instructor-led sessions and interactive exercises, participants explore how each of these practices contributes to optimizing the organization's value streams.
The course provides deep insight into five key practices:
Relationship Management
Service Level Management
Supplier Management
Continual Improvement
Information Security Management
Added Value
Engage with peers and industry experts in interactive discussions
Learn how to apply best practices directly to your organization
Develop actionable plans for assurance and ongoing service improvement
Strengthen strategic and operational alignment through enhanced collaboration
Important Information:
This course is an official program accredited by PeopleCert and is offered only together with the corresponding certification exam. The course fee includes the exam fee.
Participants can take the certification exam online through PeopleCert’s examination system and earn an internationally recognized certificate.
This practice is mandatory to ensure compliance with PeopleCert’s quality standards and accreditation guidelines.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
