This training is an advanced 3-day training module focusing on critical ITIL practices that drive collaboration, assurance, and continuous service improvement.

Through instructor-led sessions and interactive exercises, participants explore how each of these practices contributes to optimizing the organization's value streams.

The course provides deep insight into five key practices:

Relationship Management
Service Level Management
Supplier Management
Continual Improvement
Information Security Management

Course Details

Duration: 3 Days
Format: Virtual (live online sessions)
Code: ITIL4PMCAI
Tech Type: Performance-Based
Exam: 90-minute, multiple-choice online exam (60 questions)
Passing Score: 39/60 (65%)

Added Value

Engage with peers and industry experts in interactive discussions
Learn how to apply best practices directly to your organization
Develop actionable plans for assurance and ongoing service improvement
Strengthen strategic and operational alignment through enhanced collaboration

We can host this training at your preferred location.

PHILIP MORRIS SABANCI PAZARLAMA VE SATIS A.S

PAPİLON SAVUNMA GUVENLIK SISTEMLERI BILISIM HİZM. İHR. SAN. VE TİC. A.Ş.

İNFRASİS BİLGİ TEKNOLOJİLERİ TİC. LTD. ŞTİ.

Viessmann Isı Teknolojileri San. ve Tic Ltd. Şti.

North Caspian Operating Company N.V. (NCOC N.V.)

Prerequisites

A valid ITIL® 4 or ITIL® v3 Foundation certificate is required.

Who Should Attend

IT professionals aiming to improve quality assurance and collaboration mechanisms
Teams involved in service governance, partnerships, and continuous improvement initiatives
Candidates pursuing the ITIL 4 Practice Manager certification
Organizations seeking to enhance process maturity across service value chains

What You Will Learn

By the end of this training, you will have gained knowledge and skills in the following areas:

Core principles of value streams and how they apply to ITIL practices
The use of a capability model to assess and mature IT processes
Success factors, KPIs, and detailed workflow elements for each practice
Key roles and responsibilities required for each discipline
Technology, tools, and third-party contributions to each process
Structured development paths for improving each practice

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Avaible Training Dates

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

27 June 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,484 +VAT

07 July 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,484 +VAT

23 July 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,484 +VAT

12 August 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,484 +VAT

14 August 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,484 +VAT

10 September 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,484 +VAT

17 October 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,484 +VAT

23 October 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,484 +VAT

ITIL®4 Specialist: Collaborate, Assure and Improve Training

Course Details

Added Value

Prerequisites

Who Should Attend

What You Will Learn

Avaible Training Dates

COBIT or ITIL? Navigating the Digital Maze

THE ABC'S OF ITIL: A BEGINNER'S GUIDE TO IT SERVICE MANAGEMENT