The training course equips professionals with strategic capabilities to successfully engage, evaluate, procure and manage cloud services using a structured customer journey model aligned with the ITIL 4 framework.

Rather than focusing on technical architecture, this course explores how to:

Make vendor-neutral cloud decisions
Evaluate service value and risks
Build strong relationships with Cloud Service Providers (CSPs)
Enable end-to-end cloud value realization

Exam Details

Duration: 90 minutes
Format: 40 multiple-choice questions
Pass mark: 70% (28 correct answers)
Closed-book exam
Delivered online with flexible scheduling
This is an ITIL Extension Module and does not count toward the Managing Professional designation

We can host this training at your preferred location.

PHILIP MORRIS SABANCI PAZARLAMA VE SATIS A.S

PAPİLON SAVUNMA GUVENLIK SISTEMLERI BILISIM HİZM. İHR. SAN. VE TİC. A.Ş.

İNFRASİS BİLGİ TEKNOLOJİLERİ TİC. LTD. ŞTİ.

Viessmann Isı Teknolojileri San. ve Tic Ltd. Şti.

North Caspian Operating Company N.V. (NCOC N.V.)

Prerequisites

A foundational understanding of ITIL is required.
Holding an ITIL® 4 Foundation certificate is preferred but not mandatory.

Who Should Attend

IT and business leaders involved in cloud sourcing decisions
Supplier relationship and procurement managers
Cloud strategy architects and transformation teams
Professionals aiming to optimize vendor collaboration
Those looking to apply ITIL best practices to cloud adoption

Outline

1. Understanding the Cloud Consumer Journey

Managing the full lifecycle from exploration to onboarding
Aligning cloud services with business outcomes

2. Evaluating Cloud Solutions

Applying a vendor-neutral assessment model
Matching service features with organizational needs

3. Strategic Procurement & Integration

Creating alignment between business goals and CSP capabilities
Enabling seamless integration into IT operations

4. Managing Risks and Maximizing Value

Identifying key risks in multi-cloud and hybrid scenarios
Using ITIL principles to ensure value realization and transparency

5. Continuous Improvement & Performance Measurement

Tracking the effectiveness of procured services
Applying feedback loops to optimize future engagements

Why have you chosen us?

I have attended a training from Bilginc IT Academy before and I was satisfied.

I have attended a training from a different provider and it was not helpful.

Other

How many employees do you have in your IT department?

0 – 50

50 – 250

250 – 1000

1000+

Avaible Training Dates

Join our public courses in our Istanbul, London and Ankara facilities. Private class trainings will be organized at the location of your preference, according to your schedule.

27 June 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,120 +VAT

16 July 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,120 +VAT

23 July 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,120 +VAT

02 September 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,120 +VAT

08 September 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,120 +VAT

08 October 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,120 +VAT

25 October 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,120 +VAT

06 November 2025 (3 Days)
Istanbul, Ankara, London
Classroom / Virtual Classroom

€3,120 +VAT

ITIL® 4 Specialist: Acquiring & Managing Cloud Services Training

Exam Details

Prerequisites

Who Should Attend

Outline

1. Understanding the Cloud Consumer Journey

2. Evaluating Cloud Solutions

3. Strategic Procurement & Integration

4. Managing Risks and Maximizing Value

5. Continuous Improvement & Performance Measurement

Avaible Training Dates

THE ABC'S OF ITIL: A BEGINNER'S GUIDE TO IT SERVICE MANAGEMENT