C4H450 - SAP Sales and Service Cloud Integration Training

• SAP Sales Cloud and SAP Service Cloud 2311

Essential

• Basic knowledge of SAP Sales and Service Cloud
• Basic knowledge of SAP S/4HANA
• Basic knowledge of SAP Cloud Integration

Recommended

• Integration experience with SAP Process Integration or other similar technology
• Basic understanding of ALE (Application Link Enabling), IDocs (Intermediate Documents), SOAP Web Services

• Application Consultant 
• Business Process Owner / Team Lead / Power User 
• Technology Consultant 
• Integration Developer

• This course will prepare you to:
• Determine the connectivity strategy for your cloud project
• Configure SAP Sales and Service Cloud for integration with SAP S/4HANA
• Configure SAP S/4HANA for integration with SAP Sales and Service Cloud
• Configure SAP Cloud Integration for integration with SAP Sales and Service Cloud and SAP S/4HANA
• Execute common integration scenarios
• Extend standard integration scenarios
• Describe SAP Sales and Service Cloud configuration options and steps when integrating with SAP CRM
• Describe SAP Sales and Service Cloud configuration options and steps when integrating with SAP ERP
• Describe SAP Cloud Integration with prepackaged integration content

• Introduction to SAP Customer Experience Integration
• SAP Customer Experience and the strategic role of integration
• Integrating SAP Sales and Service Cloud with SAP S/4HANA and SAP ERP
• Integrating SAP Sales and Service Cloud with SAP CRM
• Integrating SAP Sales and Service Cloud with Analytics
• Integrating SAP Sales and Service Cloud with SAP Marketing Cloud
• Integrating SAP Sales and Service Cloud with SAP CPQ
• Integrating SAP Sales and Service Cloud with SAP Field Service Management
• Describing Integration Technology
• SAP Sales and Service Cloud Configuration and APIs
• Configuring SAP Sales and Service Cloud
• Describing SAP Sales and Service Cloud APIs
• Describing open APIs with oData Services
• Cloud Integration Connectivity
• Describing Technical Connectivity
• Explaining SAP Web Dispatcher
• Explaining SAP Cloud Connector
• Describing Integration Security
• Describing Authentication
• Using Certificates
• SAP Cloud Integration Configuration
• Describing SAP Cloud Integration
• Performing SAP Cloud Integration Configuration
• SAP S/4HANA and SAP ERP Configuration
• Describing S/4HANA Configuration
• Describing SAP ERP Configuration
• Data Replication
• Connectivity Test
• Describing Account and Product Replication
• Data Filtering
• Delta Mechanism for Transactional Data
• Monitoring
• Monitoring in Different Systems
• Reviewing Error Messages
• Extending Integration Scenarios
• Describing SAP Sales and Service Cloud Extensibility
• Describing SAP Extension Suite
• SAP CRM Integration with SAP Sales and Service Cloud
• Configuring SAP Sales and Service Cloud for Integration with SAP CRM
• Configuring SAP CRM for Integration with SAP Sales and Service Cloud
• Configuring SAP Cloud Integration Configuration for Integrating SAP Sales and Service Cloud with SAP CRM
• Cloud Integration with SAP Process Integration
• Describing Cloud Integration with SAP Process Integration
• Describing Deployment Options and Landscape
• Preparing SAP Process Integration for Integration with SAP Sales and Service Cloud
• Describing SAP Process Integration Scenarios, Communication Channels, Routing Conditions and Value Mappings
• Transactional Data Integration
• Describing Transactional Data Integration Options
• Preparing SAP Sales and Service Cloud for Real-Time Pricing and other Transactional Data
• Configuring SAP S/4HANA for Pricing and other Transaction Integrations
• Maintaining SAP Cloud Integration Configuration
• Executing Opportunity, Sales Quote and Sales Order Transactional Integration Scenarios
• Summary